Common Questions and Answers About Heatscope Patio Heaters

What can I expect from my HEATSCOPE® radiant heater?

Answer: HEATSCOPE® radiant heaters provide comfortable and fast warmth. Their modern designs seamlessly blend into any decor. You'll enjoy convenient heating to extend your outdoor moments throughout the year. HEATSCOPE® heaters are weather-resistant and IP-certified for protection against dust, water, and wind.

What should I do if my unit requires maintenance? Who should I contact?

Answer: For any maintenance needs, please contact our customer service. We're always ready to assist you!

What is the minimum clearance height required?

Answer: HEATSCOPE® radiant heaters require a clearance space of at least 1800 mm between the floor and the bottom of the unit. Please also follow the safety distances from walls and ceilings as indicated in the installation manual.

What heating accessories are available?

Answer: We offer various optional accessories to meet your needs. Our remote control provides convenient operation, while our weather protection shields your system from outdoor elements.

What is included in a HEATSCOPE® heater unit?

Answer: Each model includes a bracket for wall or ceiling mounting, an installation manual, and a warranty certificate.

Where can I purchase HEATSCOPE® heaters?

Answer: You can purchase our heaters on our website, chauffage-exterieur.fr. For professionals, we have a specific program; please contact our sales advisors.

Which HEATSCOPE® radiant heater is best suited for my space?

Answer: We have a solution for every environment. Choose considering the location (indoor or outdoor), weather conditions, space size, planned installation, electrical access, required clearances, and a design and color that complements your decor.

Why are the carbon fibers used in HEATSCOPE® heaters better?

Answer: Carbon fibers have a lifespan of over 10,000 operating hours, much longer than other heating elements. They provide immediate and comfortable warmth.

What are the advantages compared to gas heaters?

Answer: HEATSCOPE® heaters are easier to install, eco-friendly, require minimal maintenance, and provide immediate heat without harmful emissions.

Is there heat loss with electric radiant heaters?

Answer: HEATSCOPE® heaters are highly efficient, heat up quickly, and warm a larger area compared to conventional electric and gas patio heaters.

What types of waves are produced by other heaters?

Answer: Other heaters produce short waves that create intense red light and uncomfortable heat.

What type of heating waves does a HEATSCOPE® radiant heater produce?

Answer: The Spot, Next, Pure, and Vision models produce medium waves for pleasant warmth and minimal light. The Spot model produces fast medium waves for quicker warmth and slightly more light.

What is infrared radiant heating technology?

Answer: Infrared heating technology transfers heat from a hot object to a cooler one. HEATSCOPE® heaters emit sun-like warmth, heating objects and people below rather than the air.

Where is the power connector located on HEATSCOPE® units?

Answer: On the VISION and Spot models, the power cable is on the side of the unit, with a switch at the rear.

What are the advantages compared to gas heaters?

Answer: HEATSCOPE® heaters are easier to install, environmentally friendly, require minimal maintenance, and do not have gas-related issues.

Are HEATSCOPE® heaters affected by wind and weather?

Answer: HEATSCOPE® radiators are weather-resistant and suitable for semi-open and well-covered spaces. The Pure model is designed to withstand harsher conditions.

Is the heating power adjustable?

Answer: Yes, HEATSCOPE® heaters have power settings at 100% and 50%.

How does the remote control work?

Answer: The remote control allows you to easily control multiple HEATSCOPE® units with the press of a button.

How do I turn on the heater?

Answer: Your HEATSCOPE® heater must be connected to an electrical power source and can be turned on via a wall switch, remote control, or smartphone.

What is included in a HEATSCOPE® unit?

Answer: Each model comes with a mounting bracket, an installation manual, and a warranty certificate.

How many heaters and sizes are needed for my space?

Answer: The model and number of heaters depend on the area to be heated. For the best solution, contact our specialists.

How do they compare to other electric heaters?

Answer: HEATSCOPE® heaters produce pleasant warmth and minimal light compared to other aggressive models.

What types of waves are produced by other available heaters?

Answer: Other models produce short and intense waves, creating aggressive red light.

What type of heating waves does a HEATSCOPE® heater produce?

Answer: The Pure and Vision models produce medium waves for pleasant warmth and minimal light, while the Spot model produces fast medium waves for quicker warmth and slightly more light.

Are infrared radiant heaters dangerous?

Answer: No, HEATSCOPE® radiant heaters produce safe heat radiation, different from ultraviolet and X-rays.

What is the warranty duration?

Answer: All HEATSCOPE® products are covered by a 24-month warranty (two years from the date of purchase).

What is the lifespan of the double carbon rods?

Answer: Properly installed HEATSCOPE® carbon rods have a useful life of at least 10,000 hours.

Are infrared heaters dangerous?

Answer: No, HEATSCOPE® infrared heaters are safe and environmentally friendly.

At what height do the heaters offer the best performance?

Answer: For HEATSCOPE® VISION and Spot models, the optimal mounting height is between 2.5 and 3.5 meters, with extension brackets for high ceilings.

Can infrared radiators be mounted on wood?

Answer: Yes, using mounting accessories, HEATSCOPE® radiators can be safely mounted on a wooden structure.

How do I install HEATSCOPE® infrared radiators?

Answer: Each radiator comes with wall or ceiling mounting brackets. Additional options are available if needed.

How do HEATSCOPE® infrared radiant heaters work?

Answer: The radiators directly warm objects and people, like sunlight, with minimal heat loss.

Can I contact Chauffage extérieur directly for warranty if I purchased from a retailer?

Answer: For after-sales service, it is recommended to contact the retailer where you made the purchase.